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Warranty
Upfit Adaptive Outdoor Structure
Generation 50 Bench
Arne Lighting
Download
Standard Landscape Forms Site Furnishings
Your complete satisfaction and future business are our goals. Standing behind our products has been a cornerstone of our commitment to quality and service since our founding in 1969. Our products will satisfactorily perform their intended function, under normal conditions, for many years. For our Cochran and Morrison product, we define normal conditions as presence within protected public spaces, such as on corporate campuses or in community courtyards. If you are ever dissatisfied with one of our products, please contact us and let us demonstrate our commitment.
Landscape Forms, Inc. warrants all products (other than noted exceptions) to be free from defects in material and/or workmanship for a period of three (3) years from date of invoice. Note exceptions:
  • This warranty does not cover color change in the HDPE material, including fading due to weathering and sun exposure, for the Harvest, Americana and Glide products. Color matches on replacement parts for these products are not guaranteed or warranted. Furniture that has been exposed to sun and weathering may have color and appearance changes.
  • Bravo Bistro is warrantied for a period of 1 year.
  • Products provided by our partners Urbidermis Santa & Cole, Escofet, TUUCI, Legrand, and StruXure Outdoor are covered by their individual warranties.
  • This warranty does not apply to damage resulting from accident, alteration, misuse, tampering, negligence, or abuse.
Landscape Forms, Inc. will, at its option, repair, replace, or refund the purchase price of any items found defective upon inspection by an authorized Landscape Forms, Inc. service representative.
Landscape Forms Lighting
LED lighting products are warranted for a period of six (6) years. Noted exceptions: Solar products are warranted for three (3) years. This warranty does not apply to damage resulting from accident, alteration, misuse, tampering, negligence, or abuse. Landscape Forms, Inc. will, at its option, repair, replace, or refund the purchase price of any items found defective upon inspections by an authorized Landscape Forms, Inc. service representative.
Upfit
Upfit Structure
StruXure Outdoor warrants all Upfit support components (posts, gutters, louvers, and beams) to be free from defects in material and/ or workmanship for a period of fifteen (15) years from the date of installation. This warranty does not apply to damage resulting from accident, alteration, misuse, tampering, negligence, orabuse.
Upfit Power
StruXure Outdoor warrants all Upfit power components (motor, power supply, receiver, and electronic controls) to be free from defects in material and/or workmanship for a period of for five (5) years the date of installation. This excludes batteries. This warranty does not apply to damage resulting from accident, alteration, misuse, tampering, negligence, or abuse.
Note: All electric components are warranted subject to the wire connections being protected and to the electric controls being installed in a waterproof box, in accordance with the relevant codes, and protected from water and other weather conditions and subject to operating the motorized opening system to full opening and closing at least twice a month.
Note: Warranty for lighting fixtures will vary by product.
Upfit Panel and Accessories
Landscape Forms warrants all Upfit panels (glass, green, louvered, slatted) and accessories (bike rack, tables) to be free from defects in material and/or workmanship for a period of three (3) years from date of invoice. This warranty does not apply to damage resulting from accident, alteration, misuse, tampering, negligence, or abuse. Landscape Forms, Inc. will, at its option, repair, replace, or refund the purchase price of any items found defective upon inspection by an authorized Landscape Forms, Inc. service representative.
Custom Offerings by Landscape Forms’ Studio 431
Landscape Forms, Inc. warrants all its products to be free from defects in material and/or workmanship for a period of three (3) years from date of invoice. Custom precast elements are warranted for two (2) years from date of invoice. Landscape Forms, Inc. warrants all power and lighting components (excluding batteries) to be free from defects in material and/or workmanship for a period of five (5) years from the date of installation. All electric components are warranted subject to the wire connections being protected and to the electric controls being installed in a waterproof box, in accordance with the relevant codes, and protected from water and other weather conditions. Fixtures and devices may be additionally covered by individual product warranties. This warranty does not apply to damage resulting from accident, alteration, misuse, tampering, negligence, or abuse. Landscape Forms, Inc., will, at its discretion, repair, replace, or refund the purchase price of any items found defective upon inspection by an authorized Landscape Forms service representative.
Urbidermis Santa & Cole
Urbidermis Santa & Cole, guarantees the composition and performance features of all material that shape the product for a period of three years. The guarantee covers defects due to product quality. The guarantee excludes defects caused by reasons beyond the normal exposure and usage of the product. LED lighting products manufactured by Urbidermis are warranted for a period of 3 years from the date of invoice. Additionally, LED boards and drivers carry a 5-year warranty or 50,000 hours of operation, whichever is reached first. Urbidermis Santa & Cole compels itself to modify and/or replace the material considered faulty following the present guarantee, without any cost to the property and in a maximum term of three (3) months up to the fault notification. In case of not accomplishing this term, we compel the payment of the modification and/or replacements made by third persons. This guarantee will enter into force up to the delivery date of the product. We issue the present guarantee at Urbidermis Santa & Cole in Barcelona, 1 June, 2010.
Escofet
ESCOFET warrants the durability of its product for a period up to five (5) years for concrete products. For their accessories/ elements made of other materials (not concrete), the standard warranty is a period of two (2) years from the date of invoice. The warranty covers the repair or replacement of the product or components at no charge. Notwithstanding, this warranty does not cover damages to ESCOFET products resulting from unloading; handling; installation; abuse; exposure to paint, liquids or corrosives; or any other damage not attributable to ESCOFET. The warranty shall also be void if ESCOFET products are tampered with, handled, removed or modified by persons not authorized by ESCOFET; or if the product has not been properly maintained by the customer.
TUUCI
Ocean Master™, Plantation™, Ocean Master and Plantation MAX™ Umbrellas
15-years: Entire frame structure, including mast, hubs, struts, brackets and hardware.
10-years: SUNBRELLA® and other TUUCI Tuff Skin marine-grade fabric.
5-years: Frame finishes, including powder coat and TUUCI’s exclusive Aluma-TEAK™Manual lift systems and related components, including gear boxes and worm drives.
Bay Master™, and Bay Master MAX™ Umbrellas
10-years: SUNBRELLA® and other TUUCI Tuff Skin marine-grade fabric
5-years: Entire frame structure, including mast, hubs, canopy ribs and hardware SUNBRELLA® and other TUUCI Tuff Skin furniture-grade fabricFrame finishes, including powder coat finishes
Stingray™ Shade Umbrellas
10-years: SUNBRELLA® and other TUUCI Tuff Skin marine-grade fabric
5-years: Entire frame structure, including trellis walls, trellis roof, beams and columns.
Legrand
Legrand Wiremold warrants, to the original purchaser or owner only, that the Products are substantially free of defects in material and workmanship under normal use and service, for a period of one year from the date of original installation or two years from the date of purchase, whichever is sooner. This limited warranty applies only to Products that have been installed properly in accordance with installation instructions supplied by Wiremold and any applicable codes and standards.
This limited warranty is void and Wiremold shall not be liable for any damages or held responsible for the quality, performance or safety of Products that have been repaired, altered or tampered with outside of Wiremold facilities or that have been intermixed (used within a system) with products or materials not approved by Wiremold, or that have been subjected to accident, negligence, misuse or abuse.
Wiremold’s sole obligation (and the sole and exclusive remedy of the purchaser or owner of the Product) with respect to any Products that are shown to be defective shall be the repair or replacement of the defective Products, at the sole option of Wiremold. Returned Products will not be accepted unless Wiremold is notified and authorizes the return prior to shipment.
Schréder
Schréder warrants that each SHUFFLE will be free from defects in materials and workmanship subject to all conditions and limitations contained of the complete warranty document dated June 1, 2019, for a period of five (5) years from the date of invoice.
During the warranty period, the luminous flux will be maintained at a level of at least 80% of the initial nominal flux with a supply at nominal current, provided that the average nighttime ambient temperature does not exceed the rated Tq performance temperature and taking into account a tolerance of 5% on the drivers’ nominal current. This warranty is granted only for SHUFFLES switched on/off daily with an average annual utilization of 4,200 hours and used in accordance with their technical specifications and installation instructions. The Customer must inform Schréder if the SHUFFLE is to be installed in a corrosive environment.
In case of a defective product determined to be covered by this warranty, Schréder shall at its sole discretion repair or replace the SHUFFLE. All other associated costs are explicitly excluded and Schréder shall not be liable for injury to any person or damage to property.
The customer must demonstrate that any default, defect or damage to a SHUFFLE or part thereof does not result from or is not directly or indirectly caused by any error, default, neglect, abuse, misuse or abnormal use by the customer including, without limitation, the customer’s failure to properly transport or store the SHUFFLE, failure to keep the SHUFFLE from contact with chemical products and exposure of the SHUFFLE to ambient temperatures in excess of the lower of Ta = 45°C or the maximum value specifically rated by Schréder. If Schréder gives its prior written authorization to open a sealed part of the SHUFFLE in order notably to integrate a third-party material/component, Schréder’s instructions and installation sheets shall be strictly complied with.
This warranty does not apply to, namely, but not excluded to normal wear and tear; additional control gears; damage or failure to perform arising as a result of electrical supply conditions or a violation of applicable regulations or standards; corrosion due to external factors; parts of the SHUFFLE which are non-Schréder branded products that are integrated; parts, elements and/or accessories added after delivery.
The customer must immediately notify Schréder of a possible claim in writing within thirty calendar days from discovery of the defect or damage and, in any event within the warranty period. A customer may only ship a defective SHUFFLE back to Schréder if Schréder has issued an RMA (Return Material Authorization) beforehand.
The warranties above are in lieu of all other warranties, express, implied or statutory; including, but not limited to the implied warranties of merchantability and fitness for a particular purpose, and warranties arising from course of dealing or usage of trade, all of which are hereby waived by distributor and disclaimed by Wiremold.